Limited Warranty Terms
Effective Date: August 2026
Applies to: All products sold by VISION-ONLINE L.L.C. (VionB)
1. Warranty Coverage
Every VionB product comes with a 12-month limited warranty from the date of delivery, covering defects in materials or workmanship under normal use.
This warranty applies across our full range — including ViSound™ earbuds and speakers, ViPower™ power banks and chargers, ViDrive™ car displays, ViCase™ phone cases, and VionB accessories.
If your product experiences a covered defect within 12 months, we will provide a replacement unit (or replacement part, where appropriate).
2. What’s Covered
This warranty covers:
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Electrical or mechanical failure due to a manufacturing defect.
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Products that won’t power on, charge, pair, or hold a connection despite proper setup and use.
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Buttons, touch controls, speakers, or microphones that stop working under normal use.
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Charging cases, docks, and charging components with a manufacturing defect.
3. What’s Not Covered
This warranty does not cover issues caused by:
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Improper usage or failure to follow care instructions.
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Damage from drops, impacts, accidents, or unauthorized repairs or modifications.
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Damage caused by exposure to liquids beyond the product’s stated water-resistance rating.
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Normal wear and tear, including cosmetic wear (scratches, fading, discoloration) that does not affect functionality.
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Gradual battery capacity decrease resulting from normal use and aging.
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Wear or loss of consumable parts and accessories — such as ear tips, charms, lanyard straps, and cables — unless defective on arrival.
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Sound issues caused by earwax, dust, or debris buildup (regular cleaning is part of normal product maintenance).
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Products purchased from unauthorized resellers.
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Loss or theft.
Gift cards and digital products are not covered by this warranty.
4. Replacement Process (Within 12 Months)
If you experience a covered issue:
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Contact our support team at support@vionb.com with:
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A description of the issue.
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Clear photos or videos showing the problem.
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Your order number.
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Our team will verify the issue remotely. We may share simple troubleshooting steps first — many issues are resolved this way.
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If approved, a replacement unit will be shipped to you. Further steps (such as returning the original unit) may be required depending on the case.
5. Extended Protection — VionB Care+
Want coverage beyond the first year? VionB Care+ extends your protection to 2 full years of coverage for repairs and replacements.
6. Legal Disclaimer
This limited warranty gives you specific legal rights. You may also have other rights under your local laws. This warranty applies only to the original purchaser and is not transferable.
For any questions regarding this warranty, contact us at
support@vionb.com